Commitment

Our service is underpinned by the reputation and experience of our Executive Management Team within the security services industry. Furthermore, we ensure that the employees of Maxi Security are well trained and equipped with the necessary skills to provide the highest level of service to our client base.
 
It is our opinion that the true success of operational security is reliant on the total understanding and commitment of both partners. This is why we work together with our clients to establish their unique security requirements, and tailor our solutions to those requirements.
 
Quality Assurance

We provide:

• Pre-employment polygraph of Maxi Security Group staff to assure the integrity of our security personnel
• A proficiency test for all staff posted
• Pre-posting and ongoing, site specific training for security personnel
• Periodic truth verification conducted on security personnel deployed

The Maxi Security Group operation

The size of our operation provides us with the critical mass to perform in terms of our contracts, yet our edge is that our structure is flat and hands-on. All tiers of management are actively involved with the everyday running of client contracts. This all ties into our Control Room based at Head Office, where all activities related to our client contracts are monitored. 

Technology

Our working knowledge of the various sectors which we service has enabled us to adapt an apply technology to the maximum benefit of our clients.
Your company can tighten operations due to the streamlined, accurate information we provide, which will enable you to manage your company more effectively.
Service delivery, comprehensive reporting, and dynamic flexibility are the key advantages which we offer through our use of the latest technological advances.

Contingency Plan

• Two fully equipped Control Rooms – one based at Head Office in Johannesburg, and the other based in our Pretoria office. These are identical, and all operations can be run from both or either, in case of power failure or other unforeseen circumstances.
•  A smaller Control Room at our Hartebeespoort office, which can also take over operations in need
• A staff hostel is in operation, where many of our security officers reside. We therefore have easy access to back-up staff, should this be required on any of our client’s sites

 Costing

Our cost structures are available for review and analysis by our strategic partners, thereby promoting transparency.

 Service Level Agreements

The Maxi Security Group is confident of the superior levels of service we are able to deliver, and we will therefore commit ourselves to a Service Level Agreement should a client require it.

 Comprehensive approach

• Flat management structure ensures hands-on senior management involvement
• Guaranteed consistency through computerization of the basics
• Solution driven, utilizing state of the art technology
• Service Level Agreements are computerized and managed by exception
• Guard monitoring systems ensure regular supervisor checks on site
• Fully computerized central control room
• A dedicated emergency telephone line for client emergencies
• All our systems are integrated to provide a Central Data Base
• Comprehensive monthly reporting, which includes statistics on site, as well as graphs and charts to be used as a management tool
• Measurement controls built into monthly report – target to date
• Client specific job descriptions, including the dated action plan
• Accountable for the security on the client’s site – regular risk assessments are done
• Quality assurance through internal checks and balances provided by the investigations department
• SIRA accredited Training College – which remains competitive, is up to speed with legislation, and also facilitates ongoing, on site training for Maxi Security personnel

Streamlined process

We follow the same procedure with each of our clients, ensuring a seamless process:
Initial meeting

• Needs and Risk analysis
• Initial Value Added Service Proposal
• Site specific programme developed including dates and critical success factors
• Selection, recruitment & training based on programme implementation
• Service Level Agreement
• Continuous evaluation according to programme
• On site training
•  Reporting systems which provide analysis and interpretation of records